Product information
F.A.Q.
Frequently Asked Questions
What is Preorder?
When you place a pre-order, you're reserving one of our limited pieces before they’re produced. Unlike traditional orders, your item is made to order, helping us reduce waste and create sustainably.
Please note: Pre-orders take approximately 30-50 days to ship after the order is placed. This time frame accounts for production and quality checks, ensuring you receive a piece you’ll love. We’ll keep you updated on the status of your order along the way!
When will my items be delivered?
Since the items will be preorder, orders will take around 35-55 days to be shipped out. Please read our preorder notice.
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.